Job Description

Overview Join to apply for the Associate SOC Analyst - Japanese Fluency - US Remote role at Fastly . Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. Fastly’s customers include Vimeo, Pinterest, The New York Times, and GitHub. We’re building a more trustworthy Internet. Come join us. Posting Open Date: 08/28/25 • Anticipated Posting Close Date: 10/28/25 Job posting may close early due to the volume of applicants. Responsibilities Manage incoming customer inquiries Deliver exceptional support for customer security concerns Ensure high-quality customer interactions Address inquiries and alerts in accordance with established Service Level Agreements (SLAs) Contribute to the development of scalable organizational processes and policies Escalate complex issues to senior team members as required What We're Looking For Strong interest in infosec and application security Fluency in Japanese is required Working knowledge of core internet technologies like DNS, and TLS Some experience with command line Linux server environments (Windows Server a plus) An understanding of the OSI model Experience in any IT or security operations, technical support, or research related role Troubleshooting experience with WAF products and their host environments Scripting ability in popular coding/scripting languages Ability to maintain runbooks and create new ones when needed Desire to contribute to the processes and policies that scale our organization as we grow Self-motivated and able to work independently, but also thrives in a supportive team environment Fluency in English (both spoken and written) required, and you know how to adapt content for different audiences Communicate with clients to resolve concerns and escalations; monitor and manage service-impacting issues through resolution to ensure client satisfaction Focused on delivering exceptional customer experiences Work Hours & Location Work Hours: Monday to Friday each week around core business hours: 9am – 6pm Location: Remote, US (Pacific Timezone) Travel: This position will require travel as required by your role or requested by your manager Compensation & Benefits Salary: The estimated salary range for this position is $71,350 - $100,728 . Starting salary may vary based on permissible, non-discriminatory factors such as experience, skills, qualifications, and location. This role may be eligible to participate in Fastly’s equity and discretionary bonus programs. Benefits Comprehensive medical, dental, and vision insurance Family planning, mental health support, and Employee Assistance Program Life, disability, and accident insurance Flexible vacation policy and up to 18 days of accrued paid sick leave 401(k) with company match and Employee Stock Purchase Program 10 local holidays and 11 company wellness days (for 2024) Why Fastly We have a huge impact. Fastly is a small company with a big reach, supporting customers and open source initiatives. Distributed teams. Global offices and remote work opportunities, with in-person onboarding in San Francisco for new hires. Diversity and inclusion. We are committed to an inclusive environment where employees can bring their authentic selves to work. Passion. Fastly values diverse interests and backgrounds. We’re always looking for humble, sharp, and creative folks to join the Fastly team. If you think you might be a fit please apply! A fully completed application and resume or CV are required when applying. Fastly is committed to equal employment opportunity and to providing a safe and welcoming work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to age, ancestry, familial status, medical condition, national origin, protected veteran status, race, religion, sex, sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Fastly will provide reasonable accommodations for applicants and employees with disabilities. For accommodation requests, please contact [email protected] or 501-287-4901. Fastly collects and processes personal data submitted by job applicants in accordance with our Privacy Policy. #J-18808-Ljbffr Fastly

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