Job Description

Job Description

Job Description

Position Purpose & Summary

Provide memorable guest experience to club members, hotel guests, and public guests in casual to upscale dining environments. Offer complete knowledge of service standards and menu offerings while maintaining high level of customer service. Create and promote beverage offerings using proper drink-making techniques and quality products

Essential Functions:

• Maintains work schedule as assigned and communicates any necessary scheduling requirements to management in advance of schedule release.
• Provide detailed and thorough knowledge of culinary and beverage items.
• Upsell premium offerings and add ons to enhance guest experience.
• Complete required and suggested training to achieve maximum knowledge.
• Provide thoughtful and complete product suggestions.
• Complete opening and closing side work.
• Maintain precise cleanliness of working area.
• Utilize proper service techniques including following specific recipes and required use of measuring devices.
• Assist service staff with making product recommendations.
• Ensures that safe alcohol service techniques are observed at all times.
• Maintain service in assigned section/dining room as determined by management.
• Ensures that all drink orders placed by servers are recorded and charged correctly.
• Ensures that all orders are recorded and entered into point-of-sale system accurately and in a timely manner.
• Ensures that all food and beverage orders are delivered correctly and promptly.
• Secures and processes payment quickly and accurately.
• Manages cash bank with precision. Provides servers with change when needed.
• Maintain all guest checks and complete shift paperwork as assigned.
• Complete cleaning and stocking duties thoroughly and as assigned.
• Maintain product rotation and assist management in assessing par levels and product needs.
• Assist in the creation and maintenance of high-quality beverage offerings based on current trends and product availability.
• Be prepared to speak to the offerings of the entire Resort and Spa including services offered and hours of operation.
• Deliver "I Am Proud" service standards and department-specific signature touch points.
• Establish cross-departmental channels of communication among teammates that are consistent and complete.

Additional Duties and Responsibilities:

• • Completes additional training as needed.
  • Performs deep cleaning and organizing as assigned.
  • Assists with the functions of other positions within the restaurant and across the resort as needed.
  • Maintains proper functioning and cleaning of equipment used in bar and dining room.
  • Alerts management of needed product. Rotates dated product as needed. Removes expired product when needed.
  • Assists with product inventories when needed.
  • Understands functions of departments across resort property.
  • Articulates location of departments and services when required.
  • Ability to work flexible schedule including required shifts on weekends, holidays, and as business requires.

• • Greet every guest, member, and team member with "I Am Proud" standards and set a positive tone for every interaction.
  • Provide extraordinary service that is "Enriching by Nature."
  • Embrace, embody, demonstrate, and encourage wellness and the STRATA virtues through interactions, performance, and commitments.
• Uphold the Garden of the Gods Resort and Club's brand, culture, vision, mission, and values.
• Be empowered to make things go right if they go wrong.
• Give the guest/member a fond farewell.
• Address feedback by utilizing the LEARN Model.
• Demonstrate a professional appearance and be attentive to what matters most.
• Comply with company policies and procedures.
• Observe and adhere to safety guidelines.

Marginal Functions:

• Perform other duties as assigned.
• Interface positively with other departments, offering assistance when needed.
• Displays care in use of equipment and maintains an organized and professional work environment.
• May require attendance of meetings and trainings outside of normal shift hours.

Position Requirements:

1. Minimum Knowledge & Skills: Requires specific knowledge of beer, wine, and spirits; proper mixology techniques; and beverage pairings. Requires knowledge of food and beverage items and preparation, safe handling, and service techniques. Requires ability to verbally communicate and record information in writing. Requires basic computer proficiency.
2. Formal Education and Job-Related Experience: Minimum formal education of high school diploma or equivalent. One (1) year of professional experience in a bartending position required.
3. License, Registration, and/or Certification Required: Basic food handler certification and alcohol service certification (may be provided by organization upon acceptance of position).

External and Internal Personal Contact:

1. Communications:

• Daily - Verbal and written
• Weekly - Emailed schedule
• Occasionally - Participate in one-on-one coaching sessions.

1. Teamwork and Collaboration: This position requires continuous teamwork as well as internal and cross-departmental communication. Training and meetings may require collaboration with outside vendors and product specialists.

Additional Licenses and/or Certifications Required:

YES

NO

Valid Driver's License

X

CPR Certification

X

Food Protection Manager Certification

X

Food Handler Certification

X

Alcohol Server/Seller Certification

X

Position Analysis/Specifications:

N/A

(Not Applicable)

OCCASIONAL

FREQUENTLY

Sitting

X

Standing

X

Walking

X

Bending Over

X

Crawling

X

Reaching

X

Crouching

X

Kneeling

X

Balancing

X

Pushing / Pulling

X

Lifting / Carrying:

10 lbs. or less

X

11 to 25 lbs.

X

26 to 50 lbs.

X

51 to 70 lbs.

X

Manual Dexterity

X

Fine Motor Skills

X

Gross Motor Skills

X

Eye / Hand Coordination

X

Near Vision

X

Far Vision

X

Color Recognition

X

Hearing

X

Environmental Factors:

Environmental factors may include indoor setting with overhead lighting and comfortable ventilation. May occasionally be called upon to work in all areas of the property, both inside and outside, possibly in inclement weather.

YES

NO

Working Outside

X

Working Inside

X

Working Alone

X

Working Closely with Others

X

Excessive Cold / Heat

X

Excessive Humidity / Dampness

X

Noise / Vibrations

X

Working Above Ground

X

Working Below Ground

X

Working with Chemicals / Detergents / Cleaners

X

Working Around Fumes / Smoke / Gas

X

Walking on Uneven Surfaces

X

Operating Motorized Equipment or Vehicles

X

Working Around/Near Machinery/Motorized Equipment

X

Climbing on Scaffolds or Ladders

X

Continuous use with a Computer and Keyboard

X

Leader Signature:

Date:

A commitment to service excellence has permitted our company to be recognized for delivering extraordinary guest and member experiences. Success and growth in the future are dependent upon our ability to take Garden of the Gods Resort and Club (GGRC) to the next level. For this reason, our most important continuing objective is to provide unparalleled service and hospitality from the heart.

The collective strength of the GGRC team is derived from the individual effort and dedication of every team member. The full use of your knowledge, experience, ability, and energy is important to our success as we work together for excellence.

To be successful, your individual initiative, passion, and commitment as well as thoughtful participation as a member of different teams in which you work is required. Individual effort in the performance of your own duties, and positive and productive interactions with others, both internal and external to the company, are crucial.

In addition, we value and encourage your creativity, your continuous improvement and personal development, and your feedback on operations and how they may be improved.

Team Member Signature:

Date:

The Garden of the Gods Resort and Club offers a diverse, dynamic, and thriving environment that supports career development for all our team members .

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