Job Description
Description: About Collective Goods
Our companies envision a world where every child, regardless of background, has access to a vibrant home library, fostering a lifelong journey of learning, imagination, and personal growth. Through dynamic partnerships with schools, we aim to turn every home into a nurturing space filled with the wonders of literature, ensuring that the joy and benefits of reading touch every family, building brighter futures, and inspiring lifelong readers one book at a time.
Collective Goods Holdings Inc. offers the following benefits:
- Medical insurance
- Dental insurance
- Vision insurance
- Free STD/LTD/Life insurance
- Critical Illness, accident and hospital indemnity insurance
- Retirement savings plan
- Employee Assistance Plan
- PTO for eligible Full-Time Regular employees
- Twelve (12) paid holidays throughout the year
Equal Opportunity Employer
Collective Goods Holdings, Inc. is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
About youThe Book Blast Prize Order Coordinator is a part-time hourly position supporting our Inventory department during the school season. This role is vital in ensuring smooth outbound order processing and maintaining accurate inventory records by coordinating prize shipments, resolving shipping discrepancies, and managing customer returns.
Requirements:Key Responsibilities:
- Coordinate, prioritize, track, and process outbound orders.
- Communicate with internal and external stakeholders to resolve any shipping discrepancies and/or issues.
- Facilitate efficient and accurate processing of prize and discrepancy orders.
- Communicate tracking information for outbound discrepancy and return orders to Account Managers, Customer Service and other management as needed.
- Generate and deliver reports and data on outbound shipments to leadership and internal departments, as required.
Duties:
- Prepare the return documentation for customer returns, as well as track all pertinent information.
- Generate UPS return labels for customer returns and communicate details to Account Managers and Warehouse.
- Maintain tracking spreadsheets for outbound, discrepancy and return orders.
- Establish and maintain internal customer database.
- Establish and maintain school customer records in MAS/SAGE.
- Assist Inventory Manager with other duties as assigned.
Key Requirements:
- High School Diploma, or equivalent.
- Minimum 2 years experience in inventory and/or warehouse coordination.
- Effective communication and reporting skills.
- Ability to work collaboratively in a remote environment.
- Excellent time management and organizational skills.
- Attention to detail and accuracy.
- Strong dedication to customer service.
- Ability to multitask, work independently and reprioritize tasks throughout the day.
- Ability to work in a high volume, fast paced environment.
- Intermediate to advanced proficiency in Microsoft Office Suite.
- Knowledge of HubSpot, Business Manager and MAS 500 preferred.
Working Conditions:
This is a work-from-home position.
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift up to 10 pounds at times.
*** This position is remote in all states except Ohio, New York, Washington and North Dakota.***
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