Job Description
The Supply Chain learning team is seeking a Business Process & Knowledge Program Manager to map critical business processes, collaborate with Science and Product teams on automation implementation, and develop scalable strategies.
The position focuses on two key areas: process mapping & automation and establishing robust knowledge management frameworks. This role will ensure the organization maintains its ability to understand, audit, and troubleshoot automated processes while preventing knowledge loss.
Key job responsibilities
- Execute the step by step mapping of critical supply chain processes for automation, partnering with Science and Product teams to develop and implement technical solutions.
- Design and execute comprehensive automation strategy and roadmap, ensuring alignment with business objectives and scalability requirements
- Establish and maintain knowledge management framework for automated processes, including documentation standards, training programs, and audit protocols
- Create and maintain standardized documentation and training materials to preserve organizational knowledge and enable effective problem-solving
- Manage multiple automation mapping projects simultaneously, coordinating resources and timelines across cross-functional teams
- Build and maintain partnerships with key stakeholders across Supply Chain, Technology, and Business teams to drive automation initiatives forward
About the team
The Supply Chain Learning team is a growing Learning & Development organization dedicated to supporting all North American (NA) Supply Chain teams. As a centralized team, we focus on comprehensive onboarding, continuous education, and effective content and knowledge management across the supply chain ecosystem. Our mission is to develop current and future leaders, equipping them with the skills and knowledge necessary to excel in their roles and drive innovation in Amazon's Supply Chain.
BASIC QUALIFICATIONS - 3+ years of program or project management experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
PREFERRED QUALIFICATIONS - 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
- Understanding of process mapping and automation processes
- Experience with knowledge management systems and documentation tools
- Success in this role requires expertise in process mapping, automation implementation, and strategic knowledge management.
- Strong leadership and stakeholder management abilities
- Good written and verbal communication skills
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
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