Job Description

Key Responsibilities

Each responsibility is traceable and aligned with performance metrics:

1. Case Oversight:
2. Independently manage and oversee medical treatment for assigned personal injury cases from initiation to case resolution.
3. Stakeholder Communication:
4. Maintain consistent communication with attorneys, clients, insurance adjusters, and other involved parties to coordinate treatment and obtain case-critical medical documentation.
5. Client Coordination:

• Monitor client treatment timelines.
• Schedule medical appointments and follow-ups.
• Ensure timely referrals to specialists when necessary.

1. Medical Records Management:

• Collect, review, and organize all medical records and bills.
• Ensure medical documentation is accurately reflected in client files.

1. Case Documentation:
2. Maintain detailed, up-to-date notes and records in legal case management software regarding all treatment coordination efforts.
3. Research & Compliance:

• Stay informed on relevant healthcare protocols and personal injury medical trends.
• Ensure compliance with HIPAA and legal confidentiality requirements.

1. Customer Service:
2. Provide professional, empathetic, and informative service to clients and partners throughout the treatment process.

Required Qualifications

• Experience:
• Minimum of 3 years of experience in a personal injury law firm or a related field (e.g., EMT, nurse practitioner, insurance adjuster).
• Technical Skills:
• Proficiency in medical terminology, medical billing practices, and legal case management software.
• Administrative Ability:
• Strong organizational skills with proven ability to manage multiple cases simultaneously.
• Communication:
• Exceptional written and verbal communication skills; able to interact effectively with clients and stakeholders.
• Independence & Collaboration:
• Demonstrated ability to work both independently and as part of a team in a fast-paced environment.
• Language Skills:
• Bilingual in English and Spanish is preferred .
• Professional Standards:
• High level of ethical conduct and strict adherence to client confidentiality.

Compensation & Benefits

• Competitive salary with performance-based bonuses
• 100% employer-paid health insurance
• Dental and vision insurance
• Flexible Spending Account (FSA) / Health Savings Account (HSA)
• Generous paid time off and holidays
• 401(k) plan with employer matching
• Employer-paid basic life insurance
• Monday–Friday schedule, no weekends required

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