Job Description

Commercial Lines Account Manager

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown is seeking a Commercial Lines Account Manager to join our growing team in Rome, GA.

We are seeking a Commercial Insurance Account Manager to manage client relationships, oversee renewals, and provide strategic insurance solutions. This role requires strong communication, compliance with agency procedures, and collaboration across teams. This team operates in a hybrid capacity, with work-from-home opportunities available after a probationary period.

How You Will Contribute:

• Be accountable and responsible for retention and customer relationship management for book of customers.
• Follow agency procedures for renewal workflow and timeline, encompassing internal meetings, gathering of information, preparing submissions, identifying markets, following up for and comparing quotes, preparing proposals, presentations and post-binding activity and documentation.
• Participate in strategic internal and external meetings to generate innovative solutions for customers and provide recommendations for an array of commercial lines property and casualty insurance.
• Participate in pre-renewal, renewal, stewardship, and claims review meetings with customers as necessary.
• Maintain accuracy of customer files, and consistent documentation.
• Identify internal resources and utilize them to effectively bring value to customers.
• Maintain excellent communication with team, internal and external customers at all stages of account cycle.
• Provide sound recommendations and guidance to customers on insurance programs.
• Strictly adhere to procedures and deadlines; communicate the same needs to team.
• Invoice and collect premium in a timely manner, in accordance with agency procedures.

Licenses and Certifications:

• Active P&C License

Skills & Experience to Be Successful:

• 3+ years' experience in Commercial Insurance account management
• Proficiency in Microsoft Office 365
• Exceptional customer service and interpersonal skills
• Insurance designations such as CIC, CISR, ARM (Preferred)
• Experience with AMS360 or insurer websites (Preferred)

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

The Power To Be Yourself

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, "The Power to Be Yourself".

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