Job Description

ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. Supports and /or performs audits to detect violations of laws and applicable regulations, as well as company policies and procedures; investigates misconduct, promotes ethical practices and culture, and evaluates compliances issues / concerns within the organization; and ensures coordination with other departments aligning compliance activities. Subject Matter expert in GNMA and Loss Mitigation Servicing activities. Performs and / or supports audits of compliance with laws and regulations, policies and procedures, contracts and other compliance obligations in accordance with the Compliance Program. Collaborates with other departments (e.g., Risk Management, Internal Audit, Shared Services, etc.) to direct compliance issues to appropriate existing channels for investigation and resolution. Responds to alleged violations of rules, regulations, policies, procedures, and Standards of Conduct by evaluating or recommending the initiation of investigative procedures. Monitors, and as necessary, coordinates compliance activities of other departments to remain abreast of the status of all compliance activities and to identify trends. Supports Compliance function activities related to monitoring and reporting on the performance of the Compliance Program and related activities on a continuing basis, taking appropriate steps to improve its effectiveness. Performs and/or supports special reviews/projects with guidance from the Senior Compliance Officer, Compliance Director, division operations counsel and management. Assignments are moderately complex in nature. Has latitude for un-reviewed action or decision. Acts in advisory capacity and oversees the work of the Compliance staff. Assigned client group(s) at this level is medium and defined. Focus of interaction is at middle manager level with limited interaction with senior management. Works under the general supervision of the SVP Compliance SVP to set priorities and objectives. Bachelor's Degree or equivalent combination of education and experience. Minimum of 5-10 years of compliance, audit and/or loss mitigation experience. Compliance, ethics, fraud, or internal audit related certification strongly preferred. Knowledge and some expertise in financial services industry, preferably in insurance, banking, or real estate mortgage services is a plus. Strong analytical and creative problem solving skills. Ability to manage multiple tasks, projects, and competing priorities simultaneously. Must consistently demonstrate reliability and a strong work ethic. Basic knowledge of audit process. Proficient in Microsoft Word, Excel, and PowerPoint.

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