Job Description

Job Title: Customer Service Representative

Location: Brooklyn, NY — On-site, Monday–Friday, 9 AM–6 PM

Company: Homery

About Homery:

Homery is a fast-growing leader in the home appliance and furniture industry, dedicated to delivering exceptional products and outstanding customer service. Our commitment to quality, innovation, and customer satisfaction sets us apart. As we expand, we are looking for a professional and enthusiastic Customer Service Representative to join our team and be the voice of our brand.

Position Overview:

The Customer Service Representative will be the first point of contact for customers, ensuring a seamless and positive experience across all touchpoints. This role involves managing inquiries, resolving issues, and providing support with product information, orders, and post-sale service.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Assist customers with questions related to product features, availability, order tracking, returns, and warranty claims.
• Troubleshoot customer issues and offer effective solutions to ensure satisfaction.
• Accurately process customer orders, returns, and exchanges within our systems.
• Maintain thorough and accurate records of customer interactions and transactions in the CRM.
• Collaborate closely with the technical support, logistics, and sales teams to resolve complex issues.
• Stay up-to-date on Homery’s product catalog, service offerings, promotions, and policies.
• Identify and escalate recurring customer concerns to management and recommend process improvements.
• Consistently uphold Homery’s commitment to providing an exceptional customer experience.

Qualifications:

• 2+ years of customer service experience, preferably in e-commerce, appliances, or retail.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-first mindset.
• Experience working with CRM platforms such as Salesforce, Zendesk, or HubSpot is a plus.
• Ability to manage multiple priorities and stay organized in a fast-paced environment.
• Detail-oriented with a commitment to accuracy and follow-through.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) or Google Workspace.
• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.

What We Offer:

• Comprehensive benefits package including Medical, Dental, Vision, and PTO
• Employee discounts on Homery’s full range of products
• Opportunities for career growth and advancement
• Collaborative, supportive work environment

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