Job Description

475 is a rapidly growing North American company which distributes and consults on high performance building components. 475 is focused on transforming the North American construction market toward low-energy, high-performance building design. We are hiring an entry position for sales/customer service. Successful candidates should be motivated, ambitious, and confident about the opportunity to grow the use of high-performance building practices in their region, while enthusiastic about helping 475 grow our company, brand, and influence.

Key Responsibilities

• Respond to client inquiries via email, phone, and live chat in a timely and professional manner.
• Triage incoming calls and inquiries, directing them to the appropriate team member as needed.
• Process customer orders, create quotations and estimates, and follow through on order logistics.
• Provide basic technical support and product guidance to customers.
• Collaborate closely with sales reps and technical team members to ensure smooth project handoffs and high-quality customer experience.
• Assist with administrative tasks for internal teams, including organizing shipments of samples, catalogs, and data sheets.
• Maintain accurate records in our CRM and support reporting needs.
• As experience grows, attend job site visits, customer meetings, and architect presentations.
• Support the sales team by providing coverage when reps are out of office or in meetings.

Required Skills & Qualifications

• Proficiency in French considered an asset
• A degree in one of the following disciplines: architecture, construction, engineering, business development, sales or logistics.
• Strong interest in sustainable construction and high-performance, low-energy building practices, especially Passive House design and construction. 
• Experience with Microsoft Office, Gmail, Dropbox, and Salesforce preferred. 
• Proactive with a strong work ethic. 
• Ability to work well both independently and as a member of a team.



Compensation & Benefits

• Annual salary: $60,000 - $80,000 (based on experience).
• Location: Brooklyn, NY.

Send résumé and cover letter to [email protected]; subject: “Sales/Customer Service Position”

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