Deskside Support Technician Job at Sharp Brains, Charleston, SC

SDRuNXFYZ2dTaXRrcktOVjlUVU1WMHczMEE9PQ==
  • Sharp Brains
  • Charleston, SC

Job Description

Job Description

THIS IS BACKFILL SUPPORT || FREELANCE ROLE

Key Responsibilities:

  • Respond to and resolve Tier 2 support requests escalated from Tier 1.
  • Provide hands-on support for desktops, laptops, printers, mobile devices, and other peripherals.
  • Troubleshoot OS, application, and network-related issues (Windows/Mac environments).
  • Install, configure, and update software and hardware as required.
  • Support Microsoft 365 applications, Active Directory, and other enterprise tools.
  • Handle user account setups, password resets, and permission/access issues.
  • Collaborate with other IT teams or vendors to resolve complex incidents.
  • Document all support activities in the ticketing system and follow escalation procedures.

Requirements:

  • Proven experience in Tier 2 desktop or end-user support roles.
  • Strong knowledge of Windows 10/11, MS Office 365, and standard IT tools.
  • Familiarity with ITSM platforms like ServiceNow or similar.
  • Good understanding of networking basics (TCP/IP, DNS, DHCP).
  • Excellent communication and customer service skills.
  • Ability to work independently and manage multiple support requests.

Job Tags

Freelance,

Similar Jobs

Wisconsin - KFC

Team Member 1 Job at Wisconsin - KFC

Job Description Job Description Do you want to be a part of a dynamic and growing industry with over 200,000 restaurants in the U.S.? Yum Brands, a leader in the industry, owns nearly 60,000 restaurants globally, including over 30,000 KFC locations worldwide, along...

EON Innonvations LLC

Hairdresser Job at EON Innonvations LLC

 ...to learn how to master Blos 7 signature styles and more (via Blos paid training program) You Must Have: An up-to-date cosmetology license for the state The ability to work weekends (Saturday at a minimum with Sunday and Friday availability preferred) and be... 

AdvanceCare Health Services

Family Model Professional DSP Job at AdvanceCare Health Services

 ...month If you love helping people, youll love this job! AdvanceCare FMPs offer a family environment for clients who are unable to stay at home or choose not to go to a facility. We need you to provide a safe, home environment for our Intellectual and Disabled Individuals... 

ComForCare Home Health Care - Northern CO

Certified Nurse Aide Job at ComForCare Home Health Care - Northern CO

Job Description Job Description Benefits: ~401(k)~401(k) matching ~ Dental insurance ~ Health insurance ~ Vision insurance Let our caregivers tell you how we put our caregivers first: "I enjoyed working for this company as it allowed me to have flexible...

Axtria - Ingenious Insights

Principal Consultant - Commercial Cloud Data Management & AI (1164) Job at Axtria - Ingenious Insights

Principal Consultant - Commercial Cloud Data Management & AI (1164) Senior Leadership Opportunity at Axtria: Business & Cloud Information...  ...consistently featured on prestigious lists such as INC 5000 , Deloitte FAST 500 , NJBIZ FAST 50 , SmartCEO Future 50 , and the Red...