Job Description

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us to start  Caring. Connecting. Growing together.  

A Community Health Worker (CHW) acts in a liaison role with Medicaid members to ensure appropriate care is accessed as well as to provide home and social assessments and member education. CHW’s work in a team-based structure and spend most of their time in the community engaging directly with members.

Schedule: Must be available to work Monday through Friday, 8 AM to 5 PM - ability to work alternate hours outside of normal business hours as needed.

Travel: up to 75% of work time. Coverage area is Baton Rouge, LA and surrounding areas up to 100 miles.

Primary Responsibilities:

• Create a positive experience and relationship with the member
• Help member set goals and develop a plan of care to achieve those goals
• Proactively engage the member to manage their own health and healthcare
• Support the member to maintain their health and wellbeing by attending regular visits to their primary care provider (PCP) as well as assisting member in continuing to improve their health to stay out of the ER and hospital
• Assist member in engaging with mental health and substance use treatment (as needed)
• Provide member education on community resources and benefits
• Assist the member in accessing transportation services to ensure they attended scheduled medical appointments
• Conduct post discharge activities from hospital and support connection to social services
• Support member to engage in work or volunteer activities, if desired, and develop stronger social supports through deeper connections with friends, family, and their community
• Collaborate/Partner with other members of the members care team (community, providers, internal staff)
• Continue advancing knowledge and learning of community cultures and values
• This position is a field-based position with a home-based (telecommuting) office. You will work from home when not in the field

What are the reasons to consider working for UnitedHealth Group? Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• More information can be downloaded at: 

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)
• Active, unrestricted LPN license in the state of Louisiana
• 2+ years of Case Management experience with knowledge of the resources available in the community
• 2+ years as a Licensed Practical Nurse (LPN)
• 2+ years of field-based work experience (going into the home/environments of members being served)
• 2+ years of experience with knowledge of the Medicaid and/or Medicare population
• 2+ years residing within the local community 
• Ability to travel locally, up to 100 miles round trip and up to 75% of work time 
• Must be a resident of Louisiana
• Valid state of Louisiana driver’s license and clean driving record
• Must have your own means of transportation with automobile insurance in place
• Access to a designated workspace inside your home with access to high-speed internet availability and comply with UHG Telecommuting Policy

Preferred Qualifications:

• Bachelor’s Degree (or higher) in a health-related field
• Bilingual
• 2+ years of knowledge and/or experience working with medically complex members with addiction and/or behavioral health conditions
• 2+ years of experience working in Managed Care
• Knowledge and /or experience with behavioral health or substance use disorders 

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #Red

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