Job Description

Job Description

Job Description

Job Title: Freight Forwarder International Customer Service Specialist
Pay: $22.00 to $26.00 per hour, depending on experience

Monday through Friday 8 am to 5 pm

The Freight Forwarder International Customer Service Specialist is responsible for ensuring the accurate and timely movement of freight in accordance with applicable laws and regulations. Key duties include route planning, pricing, and delivering exceptional customer service.

• Account Management: Maintain strong communication with both internal and external customers. Handle and resolve customer complaints regarding billing or service, escalating service failures to the appropriate departments for further investigation.
• Shipment Coordination: Expedite, schedule, and oversee all aspects of freight shipments and purchase orders in transit.
• Tariff Classification: Assign and verify tariff classifications based on the type and weight of the freight or merchandise. Plan and schedule shipments via air, rail, or truck while ensuring compliance with customer vendor guides for direct imports.
• Regulatory Compliance: Schedule and coordinate shipments in accordance with international traffic laws, company policy, and customer/regulatory standards.
• Documentation: Process freight documentation for ocean and air import shipments, including Export Documents, airway bills, Ocean Bill of Lading (BOL), commercial invoices, Shipper’s Letter of Instruction (SLI), and Verified Gross Mass (VGM).
• Logistics Experience: Must have experience in international ocean/air bookings, tracking, and tracing, particularly in regions such as Asia and Europe.

• Freight Movement: Demonstrated experience in utilizing carriers to efficiently manage domestic and international shipments.
• Cost Optimization: Collaborate with Finance to routinely audit freight bills and approve payments based on negotiated contracts. Partner with Purchasing to maintain updated quarterly logistics costs by category and item.
• Customer Service: Adaptable with strong interpersonal communication and problem-solving skills. Responds promptly to internal and external customer needs, solicits feedback, and ensures commitments are met.
• Regulatory Compliance: Knowledge of TSA, KSMS, and other governmental regulations related to booking and routing shipments.
• Written Communication: Ability to communicate clearly and effectively in writing, particularly with numerical data. Able to read and interpret written information accurately.
• Quality Control: Ensures accuracy and thoroughness in all work. Proactively monitors performance to ensure high standards of quality.

• Education and Experience:
  • Associate degree (A.A.) or equivalent from a two-year college or technical school
  • OR six months to one year of related experience and/or training
  • OR an equivalent combination of education and experience.
• Skills: The ideal candidate will have a proven ability to troubleshoot operational challenges and communicate proactively with both internal teams and external customers.

If you are interested please apply at

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