In Home Assembly and Installation Technician Job at Goodman Solutions, San Jose, CA

RllIeHFYb29UaWRqcWF0Uy9qWUtXMHN5MXc9PQ==
  • Goodman Solutions
  • San Jose, CA

Job Description

Description

For over 20 years, Goodman has provided precision services for the world's largest media and tech companies by offering residential and commercial field service support and program management for regional and national installation and maintenance programs for network operators, e-retailers and electronics manufacturers.

Job Summary:

A Delivery Service Technician II is a more experienced or skilled DST I. A DST II is responsible for the delivery and assembly of, among other things, consumer and office products such as furniture, backyard playsets, appliances, grills, TV mounts, exercise and other products or equipment ("Products") at customers' homes or businesses while delivering the ultimate customer service ("white glove") experience. The Products a DST II delivers and assembles may be more complex or advanced than what a DST I handles. The DST II is responsible for being customer-facing and ensuring the customer's overall satisfaction with the delivery and assembly.

Essential and Primary Functions:
  • Drive a delivery truck, cargo or sprinter van, and follow a time schedule.
  • Ability to manage and record inventory movements within a warehouse setting.
  • Safely load and unload the delivery vehicle with a dolly or hand truck and use blankets or packing to prevent damage to the Product, delivery vehicle, or customer's home.
  • Unbox and assemble a variety of Products based on instruction manuals, blueprint specifications, parts lists, and drawings.
  • Take precise measurements to ensure accurate fit of Products in the customer's home.
  • Keep a clean and tidy work area at the customer's home, including wearing booties inside the home, post-assembly removal of packing materials and debris from the customer's home.
  • Must be able to meet the required physical demands listed below, including but not limited to, lifting and moving up to 50-200 pounds on a regular basis with the help of a lifting partner or a dolly.
  • Responsible for serving as the customer's primary point-of-contact during delivery and assembly and ensuring the customer experience is second-to-none.
  • Collect proof of delivery, printed or digital signatures from the customer on required forms.
  • Collect non-cash payments from customers, if applicable, via payment application.
  • Accurately and thoroughly complete required printed or digital logs and reports.

Other Functions:
  • Communicate well with customers, employees, and various company departments.
  • Must be team-oriented and work well with others.
  • Must be able to work with minimal supervision and in accordance with all safety standards.
  • Ability to use reason and judgment to solve any problems or issues that may arise.
  • Must maintain superior customer service, professionalism and a positive attitude to ensure the highest level of customer satisfaction.
  • Inspect delivery vehicle pre- and post-service trips to ensure it is clean and organized and monitor its maintenance and repair in accordance with company policy.
  • Meet all company and industry safety requirements.
  • Place orders for supplies.
  • Performs other job-related duties as required by business needs.
  • Needs to be self-motivated.

Minimum Job Requirements:
  • At least 18 years of age and legally able to work in the United States.
  • 1-year experience in similar "white glove" customer service functions.

Knowledge, Skills and Abilities:
  • Advanced knowledge of hand tools and power tools.
  • Basic computer skills (e-mail, mobile apps) and experience operating mobile devices.
  • Available to work a flexible work schedule (weekends / holidays / evenings).
  • Able to work in fast paced fluid environment.
  • Reliable attendance record: on time every day required.
  • Ability to maintain confidentiality of customer purchases or records.

Certificates, Licenses, Registration and Requirements:
  • Must possess a valid driver's license.

Physical Demands:
  • Must be able to lift and move large, bulky and/or heavy merchandise up to 200 lbs. multiple times a day, either assisted with the help of a lifting partner or unassisted with a dolly
  • Must be able to work 8-10-hour days and perform repetitive bending and twisting motions.
  • Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
  • Ability to drive a cargo van or 14'-26' straight truck and potentially operate a lift gate.
  • Comfortable working outdoors in all types of weather conditions.
  • Must be able to push/pull and lift at or above chest level.
  • Must be able to climb in and out of the cab and box truck and move equipment up and down staircases.
  • Must be able to consistently perform firm hand grips of >50lbs.

Benefits
  • Competitive pay for all team members
  • Medical, dental, and vision benefits available on the first day of the month following 30 days of employment
  • 401(k) Retirement plan with company matching
  • Health Saving Account or Flexible Spending Account
  • Company Provided Short Term and Long-Term Disability
  • Company Provided Basic Life and AD&D
  • Employee Assistance Program
  • Paid Time Off
  • Holiday Pay
  • Legal and Identity Services
  • Pet Insurance
  • Paid Training
  • Employee referral bonuses

Goodman Solutions considers applicants for all positions without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors. Goodman Solutions

Job Tags

Holiday work, Temporary work, Outdoor, Flexible hours, Weekend work, Afternoon shift,

Similar Jobs

TheraEx Staffing Services - APP

Locum Tenens Physician Assistant - Emergency Medicine - $85 per hour Job at TheraEx Staffing Services - APP

 ...TheraEx Staffing Services - APP is seeking a Physician Assistant Emergency Medicine for a locum tenens job in Park Rapids, Minnesota. Job Description & Requirements Specialty: Emergency Medicine Discipline: Physician Assistant Duration: 4 weeks Employment... 

Pittsburgh Cultural Trust

House Sound Engineer - Benedum Center Job at Pittsburgh Cultural Trust

 ...The Benedum Center Stage Technician, House Sound Engineer, functions as a hands-on department head, responsible for the operation, maintenance, management, and troubleshooting of all audio, video, and communications systems for every event, including, but not limited... 

Legacy Health

staff - Registered Nurse (RN) - Clinical Support Specialist - $48-72 per hour Job at Legacy Health

 ...Legacy Health is seeking a Registered Nurse (RN) Clinical Support Specialist for a nursing job in PORTLAND, Oregon. Job Description & Requirements Specialty: Clinical Support Specialist Discipline: RN Duration: Ongoing Employment Type: Staff Overview... 

Workoo Technologies

Remote Work From Home Jobs / Data Entry Clerk Job at Workoo Technologies

About the job Remote Work From Home Jobs / Data Entry Clerk Thanks you for checking us out. Work form Home Information Entry (Part-Time...  ...to paid study: you can easily either join person or even online. This is actually an excellent means for you to produce added earnings... 

Soul Dental

Dental Treatment Plan Coordinator Job at Soul Dental

 ...Description Job Description Are you an experienced Dental Treatment Plan Coordinator seeking a new opportunity in the vibrant city of New York...  ...conducting pre-treatment assessments Skilled in managing PPO insurance and service fees About Us: We are a successful...