Job Description
POSITION SUMMARY
The Interpreter translates for medical and clerical staff foreign language spoken by CCHS patients and family members. The Interpreter assists and instructs patients from the time they enter the system, to delivery of care, and through follow up and assists staff in their efforts to communicate effectively with non-English speaking patients and helps staff gain cultural competence needed to adequately serve patients.
KEY RESPONSIBILITIES
1. Provides translation assistance according to established policies and standards: Assists with application process at check-in, initiation of the history and physical assessment, translates and instructs patient during health care visit, and assists health care provider during visit as indicated or requested.
2. Answers foreign language phone line and responds to patients’ inquiries according to office telephone protocol.
3. Retrieves messages from foreign language phone lines, translates, and gives to nurse.
4. Provides follow-up calls to patient with nurse’s or provider’s response to health care concerns. Initiates calls to patients for information needed to complete medical record and to assist in the billing process.
5. Maintains a resource list of services available for non-English speaking patients. Translates written materials.
6. Answers inquiries; communicates policies, procedures, and standards to patient, patient’s family, and visitors.
7. Provides teaching to patients and families per provider instructions. Explains discharge instructions and guide patients to CCHS pharmacy, when appropriate.
8. Represents CCHS at cultural events, i.e. Latino Memphis.
9. Assists at the front desk as needed.
10. Performs other duties as required.
POSITION REQUIREMENTS
Education: High school diploma or equivalent.
Experience: Fluent foreign language speaker. Ability to speak and write language. Knowledge of medical terminology.
Licenses or Certifications: Must have a Medical Interpreter Certification and BCLS Certification
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