The San Diego Rescue Mission is built on beliefs that speak to the heart. We believe this is more than a job, that it's a calling to love our neighbors and those in need the way that Jesus would. In our programs, we create a holistic approach to recovery and rehabilitation while ensuring that our building is a safe haven for men, women and children who have experienced homelessness. We are seeking an IT Director that will lead and manage all aspects of information technology across SDRM's five locations. This individual will develop and implement IT strategies to support SDRM's mission, ensuring alignment with the organization's goals and compliance with best practices for security and technology infrastructure. The IT Director is responsible for maintaining secure, efficient, and reliable IT systems, and for leading a small team of IT professionals and external vendors. Key Responsibilities: IT Strategy & Leadership Develop, implement, and maintain an IT roadmap aligned with SDRM's strategic objectives. Provide leadership, direction, and coaching to the IT team, ensuring high performance and continuous growth. Oversee IT operations across five locations, ensuring seamless service delivery and minimizing disruptions. Collaborate with senior leadership and department heads to identify and address technology needs for programs and services. Serve as the primary IT liaison for executive leadership, offering solutions to enhance operations and service delivery. Systems Management & Infrastructure Oversee and manage all IT systems, including servers, networks, and telecommunications across locations. Ensure the stability, security, and scalability of all IT infrastructure to support SDRM's multi-site operations and plan for future expansion. Manage cloud-based services, software applications, and enterprise tools to support SDRM's programs and staff. Ensure compliance with data privacy regulations and security protocols, including HIPAA as required. Develop and maintain disaster recovery and business continuity plans. Vendor Management & Budgeting Establish and manage relationships with third-party vendors, ensuring optimal service levels and cost-effectiveness. Negotiate and oversee IT service agreements, software licenses, and hardware procurement. Develop, monitor, and manage the annual IT budget in collaboration with the Sr. VP of Operations, ensuring financial accountability. Security & Compliance Implement and maintain cybersecurity protocols to protect organizational data and systems. Conduct regular security audits, identifying and addressing vulnerabilities. Ensure compliance with applicable data and technology regulations, including PCI and HIPAA, where relevant. Train staff on IT policies, cybersecurity best practices, and usage of IT tools to reduce risks. Project Management Plan and execute IT projects, such as system upgrades, migrations, and new technology implementations and site expansion. Manage timelines, resources, and stakeholder expectations to ensure project success. Continuously evaluate new technologies to enhance operational efficiency and service delivery. Required Qualifications: Bachelor's degree in Information Technology, Computer Science, or a related field (Master's degree preferred). 7+ years of progressive IT experience, with at least 3 years in a leadership role. Proven experience in managing IT infrastructure and cloud-based solutions across multiple locations. Strong knowledge of network architecture, cybersecurity, and data privacy regulations. Experience with vendor management, contract negotiation, and budget oversight. Familiarity with nonprofit operations or faith-based organizations is preferred but not required. Exceptional leadership, communication, and problem-solving skills. Ability to manage multiple projects and priorities in a dynamic, mission-driven environment. Experience with Microsoft 365, network security tools, and enterprise resource planning (ERP) systems is a plus. Work Environment: This position may offer a hybrid work schedule with some remote work flexibility. Must be able to meet deadlines, including occasional work during non-business hours for urgent needs. This position is required to travel between sites as needed. Staff Expectations: Represent our Mission, Vision and Values Protect the Mission, Pursue the Vision and Reflect the Values of the SDRM. Be engaged with the team and help grow the capacity and impact of the SDRM. Be intentional about developing diversity among our staff and volunteers. Continue to grow as a follower of Jesus Christ Agree to and live by SDRM's Statement of Faith as outlined below. Spend time daily in the Word and Prayer. Model servant leadership. Pursue our values both privately and publicly. Member of a local Christian church. Sharpen skills through continued learning. Foster a coachable, approachable, humble spirit.
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