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Job Summary:
Image Solutions, Inc. is a growing leader in the branded apparel industry, dedicated to providing customized uniform solutions. They are seeking a proactive IT Administrator to provide Tier 1 support and manage desktop systems and network infrastructure across two office locations.
Responsibilities:
• Provide Tier 1 support to end-users for Windows PCs, printers, peripheral devices, and common software applications.
• Troubleshoot hardware and software issues and ensure timely resolution.
• Monitor and support basic network infrastructure including WAN/LAN connectivity, routers, switches, and access points.
• Escalate complex network issues to senior IT staff or vendors as needed.
• Maintain up-to-date inventory of hardware and software assets.
• Track and manage device lifecycle, software licenses, and compliance.
• Work closely with our third-party security partner on system/network upgrades and vulnerability remediation.
• Assist with implementing security policies and patch management.
• Maintain IT documentation including network diagrams, asset logs, support procedures, and incident records.
• Provide regular reports on support issues, network status, and asset status.
Qualifications:
Required:
• 2+ years of experience in a desktop support or junior network administrator role.
• Strong understanding of Windows OS, Microsoft Office, MAC, and remote support tools.
• Basic knowledge of networking concepts (IP addressing, DHCP, DNS, VPN, firewalls).
• Familiarity with hardware installation, imaging, and troubleshooting.
• Experience managing IT assets and documentation.
• Excellent communication and organizational skills.
• Able to travel between two office locations as required.
Preferred:
• CompTIA A+, Network+, or similar certifications.
• Experience working with ticketing systems like Zendesk, Jira, or similar.
• Familiarity with Office 365, Active Directory.
• Exposure to cybersecurity tools or vendor coordination a plus.
Company:
Image Solutions provides comprehensive and fully customized uniform management services. Founded in 1997, headquartered in Torrance, California, USA, team size 51-200 employees, currently Growth Stage.
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