Job Description

Mainframe Hardware Support Technician at Fidelity Investments summary:

The Mainframe Hardware Support Technician provides essential support for mainframe hardware operations at the Omaha Data Center, overseeing installation, configuration, maintenance, and vendor coordination. With a focus on optimizing system performance, they collaborate with various teams, including z/OS support and mainframe storage, while utilizing vendor support for complex hardware. This role requires strong technical skills in mainframe technology and effective communication for managing incidents and projects.

Job Description:

This role is for a Mainframe Hardware Support Technician in the Omaha Data Center. The Mainframe Hardware team is comprised of three Omaha engineers and three Raleigh engineers and one team manager. Our team operates within the Data Center and Colo Operations group, under Data Center and Network Services. We provide all major mainframe hardware support from installation and configurations to maintenance and technology refresh, utilizing vendor support teams. Our primary customers are groups within the Mainframe Hosting services teams such as the z/OS support team, mainframe storage team, and performance and capacity team.

The Expertise You Have and The Skills You Bring

• High School Diploma / 2-4 Years of College in IT field.

• 2+ Years of Data Center experience.

• 2+ Years Mainframe hardware experience is preferred.

• IBM Mainframe certifications preferred.

• Broadcom certifications preferred.

• You should have experience with the following mainframe hardware machines: z/Series processors, DS8000 storage machines, TS7700 virtual tape systems, FICON directors (Broadcom DCX series)

• You should have experience using TSO/ISPF. You will use JCL to run batch jobs that help configure the mainframe. You will use HCD and CMT to build IODFs that run the mainframe hardware.

• You will use command line interface as well as web-based tools to manage FICON switches. You will learn FOS for Broadcom switch management.

• You should be proficient in basic MS Office tools, especially Excel and Outlook.

• You need effective communications skills (Email, Chat, Zoom, and of course in person)

• Supporting all mainframe hardware both locally in Omaha and remotely in Raleigh.

• Assisting senior team members with project work.

• Scheduling and managing all vendors such as IBM, Broadcom, cable teams, and others.

• Configuring the mainframes for peak performance, in coordination with the capacity team.

• Configuring the storage devices and switches for peak performance, in coordination with the storage team.

• Processing change and incident tickets in ServiceNOW.

• Responding to calls and problems both during on-call and during the day with the team.

• Rotational on-call coverage with the other five team members each, weekly change on Mondays.

Certifications:

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.

Join Us

At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award , we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.

Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Having the majority of our associates work onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most roles listed as Hybrid will require associates to work onsite all business days of every other week in a Fidelity office. This does not apply to roles listed as Remote or Onsite.

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry . Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document , and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

We invite you to Find Your Fidelity at fidelitycareers.com .

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to [email protected] .

We welcome those with experience in jobs such as General, General, and General and others in the General to apply.

Keywords:

mainframe support, data center, hardware technician, IBM mainframe, z/Series, DS8000, Broadcom certifications, FICON switches, performance tuning, IT support

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