PC Technician Job at Pegasus Knowledge Solutions, Inc., Evanston, IL

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  • Pegasus Knowledge Solutions, Inc.
  • Evanston, IL

Job Description

Title : PC Technician (Level 1 and 2)

Location : Evanston, IL

Duration : 6 months

Key Responsibilities:

  • Provide first-level technical support to customers in person at the help desk.
  • Troubleshoot and resolve basic hardware issues (e.g., desktops, laptops, printers, peripherals).
  • Assist with software-related problems, including installation, configuration, and troubleshooting of common applications.
  • Log and track all support requests in the ticketing system, ensuring timely resolution and follow-up.
  • Escalate complex issues to higher-level support or specialized teams, as necessary.
  • Maintain and update documentation related to support processes and common issues.
  • Educate customers on basic IT practices and self-service options.
  • Ensure a high level of customer satisfaction by providing friendly and efficient service.

If interested , kindly share me your resume at [email protected]

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