Job Description

Job Description

Job Description

Job description

As our Audiology department continues to grow, we are looking to add Audiology Assistants to support our providers and patients in our Atlanta, GA area offices. As an Audiology Assistant, you will be an integral part of the patient experience by ensuring that schedules are updated, hearing aid orders are tracked, and patient concerns are addressed in a timely manner. We currently have an opening in our Sandy Springs and Alpharetta locations.

Primary Objective

The Audiology Assistant provides clinical and administrative support to the Audiologist to collaboratively ensure the delivery of high quality, compassionate care to PENTA’s patients.

Essential Functions

• Collect, enter and verify patient demographic and insurance information in the electronic health records (EHR) system.

• Schedule/reschedule/cancel patient appointments in the EHR system.

• Maintain applicable work queues in the EHR system.

• Manage hearing aid orders, device repairs and manufacturer returns.

• Interact with hearing aid instrument manufacturer/suppliers regarding the status of orders/repairs.

• Maintain stock of office and clinical supplies.

• Assist with form completion, including purchase agreements, returns and repairs.

• Perform checks, troubleshooting and minor repairs to hearing aids, earmolds and other amplification devices under the direction of the Audiologist.

• Clean hearing aids and other amplification devices.

• Assist Audiologist with two-tester audiograms.

• Assist with equipment maintenance and biological checks.

• Ability to meet the physical and mental demands of the position

• The ability to work on-site

• Predictable, reliable, and prompt attendance

Skills and Abilities

• Ability to utilize an Electronic Medical Record system (Epic preferred).

• Ability to use Microsoft Word and Teams.

• Ability to communicate professionally (written and verbal).

• Ability to answer emails and voicemails in a timely manner.

Core Competencies

• Customer Service

• Continuous Learning

• Patient Focus

• Communication

• Energy

• Attention to Detail

Training Period

Training period would vary depending on past Audiology experience and proficiency with required responsibilities. Training will be completed on basic Audiology procedures, EMR, Noah, different hearing aid manufactures, work queues efficiencies. Training period would be two to three months.

Education

• High school diploma or equivalent GED required.

• Associate’s or bachelor’s degree preferred.

Experience

• Experience in Audiology, hearing science or Speech Language Pathology preferred.

• Experience in a medical office setting preferred.

Work Environment

The work environment characteristics described are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supervision

The Audiology Assistant reports to the Director of Audiology with clinical oversight from clinical location Audiologist(s). This position has no supervisory responsibilities.

Position Type and Expected Hours of Work

Full-time position, 40 hours a week, Monday-Friday 8am – 5pm. Hours are subject to variation based upon clinic needs.

Physical and Mental Requirements

The physical and mental demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:

• Frequently required to stand; walk; sit in front of a computer; type; perform repetitive mouse clicks; use hands to finger, handle or feel; and reach with hands and arms to assist patients and/or providers/staff.

• Occasionally assist with moving or positioning patients in wheelchairs, clinical equipment and office supplies up to 300 pounds.

Mental Demands:

• Ability to learn new skills and concepts.

• Ability to multi-task.

• Ability to work under pressure.

• Ability to make quick decisions.

• Ability to thrive in fast-past environment.

• Ability to use discretion and sensitivity.

Travel

Travel to various PENTA locations is required dependent upon business need.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. In addition to those essential functions identified above, individuals in this position are also responsible for performing other duties or tasks that may be assigned. PENTA retains the discretion to add or change the essential job functions of this position at any time without notice.

A Typical Day in the Position

A typical day for the Audiology Assistant will vary depending on the clinical location and daily needs. The Audiology Assistant will need to efficiently prioritize daily tasks while under the direction of the clinic’s Audiologist(s). The Audiology Assistant will complete the different responsibilities under the “essential functions”.

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