POPULATION HEALTH - COMMUNITY HEALTH WORKER Job at Beebe Healthcare, Lewes, DE

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  • Beebe Healthcare
  • Lewes, DE

Job Description

Why Beebe?:

Become part of the Beebe team - an inclusive team positioned in a vibrant, coastal community. Enjoy a fulfilling career as you support the health of our patients and a team focused on excellence.

In addition to competitive compensation and wellness benefits (medical, dental, vision, and prescription) Beebe Healthcare also offers:

  • Sign-on and Referral Bonuses for select positions
  • Tuition Assistance up to $5,000
  • Paid Time Off
  • Long Term Sick accrual
  • Employer Contribution Plan
  • Free Short and Long-Term Disability for Full Time employees
  • Zero copay for drugs on prescription plan for certain conditions
  • College Bound 529 Savings Plan
  • Life Insurance
  • Beebe Pers via WorkAdvantage
  • Employee Assistance Program
  • Pet Insurance

Overview:

This role is a frontline population health worker who is also a trusted member of the community and/or has a close understanding of the community served. This trusting relationship enables the Community Health Worker to serve as a liaison/link/intermediary between health/social services and the community to facilitate access to services and improve the quality and cultural competency of service delivery.

Responsibilities:
  • Assist patients and families in navigating and accessing healthcare, community services, and resources
  • Promote adoption of healthy behaviors
  • Build and maintain relationships with patients via telephone, clinic sites, mobile health clinics, home visits, and community locations
  • Provide appropriate training and oversight
  • Support providers and Care Coordinators with care management and community outreach
  • Promote, maintain, and improve the health of patients and families
  • Behave professionally and promote values of respect, exceptional service, continuous improvement, safety, trust, and transparency
  • Pursue excellence in improving community health status
  • Be patient-centered, flexible, and organized
  • Assess social needs using a standardized social barrier assessment tool
  • Link participants with community resources to address health-related social needs
  • Link participants to clinical and administrative services
  • Assess functional and social needs of members and collaborate to develop and implement solutions
  • Establish goals and care plans to meet functional and social needs
  • Implement care plans
  • Work collaboratively with the multidisciplinary team to address medical, functional, and social barriers to care
  • Bridge gaps for previously un-engaged patients and those with lost contact
  • Identify, refer, and coordinate available community resources for non-medical needs
  • Ensure patient access to services
  • Register and schedule patients in the EMR
  • Accurately document in patients' electronic medical records (EMR), using Athena and/or Cerner
  • Document patient interactions for follow-up purposes
  • Provide patient and family education regarding follow-up needs during visits
  • Participate in organizational quality initiatives
  • Participate in multidisciplinary team meetings to optimize care delivery (e.g., Microsoft Teams virtual meetings)
  • Commit to the mission, vision, and strategic goals of Beebe Healthcare, integrating values of compassion, integrity, and performance

Qualifications:
  • Ability to travel up to 50% of the time for field-based work Schedule is Monday - Friday, 8:30am to 5:00pm with possibility of need-based flexibility
  • Required to have a dedicated work area established that is separated from other living areas and provides information privacy
  • Ability to keep all company sensitive documents secure (if applicable)
  • Demonstrates sensitivity and empathy in dealing with patients and families under stress.
  • Uses knowledge and judgment in assisting patient and families in problem solving.
  • Utilizes decision making skills in evaluating alternatives and determining best plan of action.
  • Works under pressure of time and shifting priorities.
  • Ability and willingness to self-motivate, prioritize, and be willing to change processes to improve effectiveness and efficiency.
  • Adapts to changing patient and/or organizational priorities.
  • Ability to drive to and from a variety of settings in varying weather conditions.
  • Excellent organizational skills. Knowledgeable of local community resources.
  • Previous experience as a CHW and knowledge of community resources highly desirable.
  • Soft Skills: Knowledge of culture and values of communities served Familiarity with the resources available in Sussex County Ability to work with diverse care teams
  • Exhibit independent professional judgement within boundaries of role, but the ability to consult and engage with other team members for improved patient outcomes
  • Valid Delaware driver's license and access to an insured automobile that lists employees on the insurance policy.
  • Familiarity with Microsoft Office applications (i.e., Word, Excel, Outlook). * Ability to deal with frequent changes, delays, and/or unexpected events.
  • Ability to establish positive, supportive, and trusting relationships with and among patients, their family members, and colleagues.
  • Ability to work collaboratively and effectively within a team.
  • Ability to take the initiative, problem-solve, and make decisions.
  • Having empathy and compassion for those struggling with their health and issues in their lives.
  • Strong oral and written communication skills in English. * Strong oral and written communication in Spanish is preferred but not required. * Strong organizational and effective time management skills.
  • Willingness to advocate for patients in the healthcare setting.
  • Willingness to learn new things (such as new computer programs, i.e., Unite Delaware; or new skills).
  • Minimum Qualifications High School Diploma or GED. At least two years related experience with community engagement and/or health (i.e., medical assistant, classroom assistant, CHW, outreach worker, volunteer, etc.). Additional education may substitute for required experience.

Preferred Qualifications:

  • 3+ years of experience in working with at risk populations
  • 2+ years residing within Sussex County
  • Previous experience as a CHW and knowledge of community resources highly desirable.
  • CHW Certification 1+ years of knowledge of Medicare/Medicaid population
  • Field based experience: Certified Nursing Assistant / Home Health Aide, or Medical Assistant
  • Bilingual fluency in Spanish and English
  • Experience working in managed care

Competencies Skills:
  • Clear Communication Skills Both Written and Verbal
  • Able to Keep Confidential Information Regarding Patients, Team Members
  • Able to Withstand Crisis Situations
  • Has Skills to Provides Customer Service to Patients, Team Members and Visitors
  • Knowledge And Experience with Electronic Health Records

Credentials:

Education:
  • High School Diploma / GED (or higher)

Starting at:
USD $18.75/Hr. Beebe Healthcare

Job Tags

Full time, Temporary work, Self employment, Local area, Remote job, Relocation bonus, Flexible hours, Shift work, Monday to Friday,

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