Job Description

Job Description

Working Location: Remote but to work in PST hours

Job Description:

The SNOW (FSM) resource typically involves working with the ServiceNow platform to manage and optimize field service operations.

This includes:

• Configuring the ServiceNow FSM module to align with business requirements, potentially including customizing workflows, rules, and interfaces.
• Integrating FSM with other ServiceNow modules like ITSM, ITOM as well as other systems as needed.
• Developing custom scripts or applications to enhance FSM functionality or automate processes.
• Providing support for the FSM application, troubleshooting issues, and assisting users with questions or problems.
• Working with cross-functional teams, including business analysts, project managers, and field service personnel, to understand requirements and implement solutions.
• Testing FSM configurations and scripts to ensure they function correctly and meet quality standards.
• Documenting FSM configurations, scripts, and processes for future reference and maintenance.
• Keeping up with the latest ServiceNow FSM releases, best practices, and industry trends.
• Manage work orders and related tasks, resources, skills, assets, and locations.
• Optimize scheduling and dispatching of field service tasks and agents.
• Empower field agents with a mobile app for accessing work order information, instructions, parts locations, knowledge base articles, and safety checklists.
• Facilitate collaboration between operations, field resources, and customers through mobile channels.

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