Job Description

Job Description

Job Description

Position Title:

Shop Manager

Organization:

Lufthansa Technik Puerto Rico (LTPR)

Department:

Production (OPS)

FLSA Classification:

Exempt

EEOC Job Category

(2) Professional

Revision Date:

February 12, 2024

1. Position’s Connections

Position of the direct supervisor

Head of Production

Positions of the direct subordinates

Production Controllers, Shop Supervisors

1. Description of the Position

Has the authority and responsibility for supervising persons that perform the maintenance, preventive maintenance, and alteration tasks of the repair stations back shops assigned to him/her. Is responsible to assure that the workshop processes control, evaluation of the shop expenses, finances, and development of the operations to meet the needs of the company and to ensure that the shops operation is following all requirements of 14 CFR and manufacturer's recommendations. To comply with all applicable 14 CFR requirements and manufacturer’s recommendations, the Workshop Manager has delegated responsibility for providing adequate training, equipment, material, and competent personnel, pertinent to maintenance operations of his/her workshop(s).

He/she may establish standards to improve and/or assist in the operation of the repair station. The position can be assigned in charge of all LTPR back shops or combining any of those into several areas. Currently two areas are designed and assigned: Interior and Paint Shops on one hand as well as Structures, and Composite on the other.

1. Essential Responsibilities

• Ensure there are enough personnel with the training or knowledge and experience to perform the maintenance, preventive maintenance, or alterations.
• Assuring that the maintenance and repair of all articles and components is properly accomplished within the authority of the repair station.
• Assisting, supervising, and directing LTPR workshop personnel in the performance of their duties so that work is accomplished on schedule and in accordance with applicable 14 CFR requirements and Repair Station Procedures.
• Train, assist, and supervise workshop personnel in proper work procedures and practices.
• Ensure training (e.g., On-the-Job Training) of LTPR workshop personnel in the proper work practices and procedures, including observation of safety precautions during the performance of their duties.
• Establishing procedures to determine the need for original and recurrent training for all personnel under his supervision consistent with the work to be performed.
• Assuring the appropriate maintenance entries on maintenance forms and Job Cards used by the LTPR workshops are properly executed daily by the responsible technicians.
• Assure that LTPR workshop personnel record the work performed on Job Cards and supplementary forms as required.
• Ensure that proper entries are made into maintenance logs and work orders IAW 14 CFR part 43 and Operator/Air Carrier manuals.
• Assuring that each workshop employee has received training in the hazard communication standard, and the handling of chemical waste if appropriate to the employee’s job function.
• Ensure workshop personnel have the appropriate equipment, tools, and maintenance data for performing assigned tasks.
• Ensure maintenance operations are performed in the appropriate sequence (as determined by the applicable maintenance data), that inspections are requested in an orderly and timely manner, and that maintenance activities are performed according to the appropriate maintenance data and customer requirements.
• Verify that the work is performed in accordance with the applicable technical data.
• Oversee the maintenance, preventive maintenance, and alterations LTPR is authorized to perform.
• Oversee the work performed by any individuals unfamiliar with the methods, techniques, practices, aids, equipment, and tools used to perform that work.
• Ensure equipment in need of calibration is delivered to the tool crib.
• Ensure that maintenance equipment and tools are maintained in good working order.
• Assure that LTPR workshop personnel are properly trained and practice proper handling of parts during the accomplishment of maintenance to maintain adequate preservation of parts during the maintenance process.
• Reassure awareness of the risks of exposure to toxic substances, such as chromium, and follow established safety procedures to minimize exposure, taking necessary precautions to protect themselves and others.
• Reassure awareness of the risks of exposure to toxic substances and follow established safety procedures to minimize exposure, taking necessary precautions to protect themselves and others.
• See that unairworthy parts are segregated and quarantined in such a way as to prevent their reuse as serviceable parts.
• Ensure that all test equipment or tools used to make airworthiness determinations are labeled and current in accordance with this manual before use.
• Establishing standards to assure that adequate safety precautions are observed.
• Work with Department Managers on production issues, including quality, facilities, equipment, and processes.
• Thoroughly familiar with the methods, techniques, practices, aids, equipment, and tools used to perform the assigned maintenance, preventive maintenance, and alteration tasks (See, 14 CFR §§ 145.153(a), (b)).
• Thoroughly familiar with the applicable regulations, RSQCM manual, Repair Station Training Program, and the IQ MOVE processes used by LTPR for ensuring work is performed properly.

1. Other Responsibilities

• Maintains working area clean and organized.
• Comply and ensure compliance with company policies, procedures, local and federal regulations.
• Perform other tasks and projects, as requested.
• Ensure adherence to compliance culture requirements.

1. Education, Skills, and Competencies

• Technical university degree or relevant job experience or B1 or B2 license or equivalent
• CAT C license for relevant aircraft type desirable
• Experience in a supervising role for 5 years is desirable.
• MRO experience of 8 years (heavy maintenance) is also desirable.
• Demonstrated experience in successfully managing aircraft projects.
• Ability to communicate with intercultural customers effectively and clearly.
• Ability to lead, coach, motivate teams and individuals.
• Strong interpersonal skills
• Strong Change management skills
• Excellent communication skills
• Ability to work under pressure and to meet demanding deadlines.
• Fluent in English (both written and spoken)
• Valid driving license (B cat)
• Flexibility according to workload during the project phases.
• Ability to generate new ideas and identify potential for improvement within his working area.

1. Working conditions

• Office environment. This job operates in a professional office environment.

1. This role routinely uses standard office equipment such as computers, phones, photocopiers, fax, scanner and filing cabinets.
2. Extended hours, holidays and weekends work are required as needed, and the employee should be prepared to work outside of standard business hours when necessary to meet organizational needs.
3. The workspace may range from a desk in an open layout cubicle, a private office or working remotely from home.
4. Being a international company, there will be a linguistic diversity.
5. The temperature will be in a comfortable range. Sometimes it may be colder than normal.
6. Available to travel abroad

1. Physical Demands (if applicable)

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to stand, walk, sit, squat, bend, and talk and hear.
• Must be able to use a computer keyboard, mouse, and office equipment.
• Specific vision abilities required by this job include close vision, distance vision and color vision and ability to adjust focus.
• Sitting for Extended Periods: the job requires prolonged periods of sitting at a desk or computer.
• Computer Use: the position involves extensive computer use, including typing, using a mouse, and staring at a screen for extended periods.
• Lifting and Carrying: the job requires lifting or carrying items, even if they are relatively light, like office supplies, files, or equipment.
• Repetitive Motions: there are repetitive motions involved, such as typing, filing, or data entry.
• Standing or Walking: While office jobs are generally sedentary, there may be occasions when standing or walking is required, such as during meetings or when using office equipment.
• Communication Skills: communication is essential in an office setting. Include any relevant requirements for speaking, listening, and effective communication.

This job description reflects management’s assignment of essential functions; it does not exclude or restrict the tasks that may be reasonably assigned.

1. Declaration of familiarization with the job description and its acceptance

I, ____________________________________, hereby acknowledge that I have received, read, and thoroughly understand the job description provided to me for my position. I have had the opportunity to discuss and clarify any questions I may have had regarding the job responsibilities, duties, and expectations associated with this position.

Signature: _____________________________________________ Date: _______________________

Supervisor: ___________________________________________ Date: ________________________

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