Job Description

Job Title: Sr Client Success Manager - RCM Outsourcing

Experience: 7 - 10 Years

Qualification: Bachelor's degree in related discipline or equivalent experience required.

Location: Dallas, Texas

Job Summary

As a Senior Client Success Manager for the Revenue Cycle Outsourcing, you will ensure the success of client engagements from inception through development and implementation, providing continuity throughout the lifetime of the relationship.

Key Responsibilities

• Collaborate with internal RCM operations leadership, business development, and account management to assess Healthcare Provider client's RCM outsourcing needs.
• Provide rigorous management of the RCM implementation process with a clear focus on achieving all milestones in the RCM outsourcing implementation plan.
• Lead both parties through the RCM Outsourcing implementation process and, once completed, turn it over to internal operations to manage the day-to-day.
• Develop detailed RCM work plans, refined RCM process flows, and reports on the evaluation of findings.
• Focus on incremental growth and new revenue acquisition from existing enterprise Healthcare Provider customers.
• Work closely with RCM operational teams for Plutus Health Inc and the client to communicate RCM outsourcing project status and findings regularly with internal and client leadership.
• Work closely with onshore and offshore leadership and RCM operational teams to ensure optimal performance RCM KPIs and outcomes.
• Serve as a client advocate, ensuring client expectations are fully understood and executed and that Plutus Health is perceived as professional, responsive, and a value-added partner.
• Serve as an organizational champion to calibrate client expectations and overall service delivery appropriately.
• Maintain continuity in the engagement by establishing and conducting regular business meetings with the client and internal operational stakeholders.
• Coordinate regular Quarterly Business Reviews (QBRs) with the client, service delivery, and business development.
• Develop and maintain good relationships with the clients and ensure high client satisfaction to ensure exceptional results on the Customer Satisfaction Survey.
• Obtain data and information required by Plutus Health staff to execute RCM Outsourcing contracted services.
• Negotiate schedules and deadlines with service delivery and the client to ensure engagement moves in the same direction and supports a single, agreed-upon agenda.
• Educate the client and work with business development continually about Plutus Health Inc expanding capabilities and product offerings, with a keen eye toward gathering product and market intelligence.
• The position requires travel as needed by the business.

Mandatory Skills

• Excellent RCM client relationship and process management skills
• Analytical and critical thinking skills
• Proven analytical and root cause analysis capabilities.
• Proven leadership skills
• Strong knowledge of end to end Healthcare RCM
• Prior experience in RCM related Client Success and Account Management in a healthcare RCM service provider
• Attention to detail and accuracy.
• Excellent writing, communication skills, and strong interpersonal skills
• Ability to organize and prioritize multiple projects, activities, and deadlines.
• Must be self-motivated and able to work autonomously.
• Ability to create and develop relationships at all levels.

About the Company

Plutus Health Inc. is an Inc 5000, SMU Dallas 100 Fastest growing, EY Enterpruner of the year Southwest Finalist. We are a tech-enabled healthcare revenue cycle management outsourcing firm that has been in the industry for 17 years. We offer end-to-end business solutions to Enterprise healthcare providers in the United States, ensuring that all our services are fully compliant with HIPAA regulations.

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