Job Description

Sr. Program Manager, Workflow Efficiency, Amazon Private Brand

Job ID: 2856775 | Amazon.com Services LLC

We are looking for an exceptional Senior Program Manager to improve and maintain complex business processes for Amazon Private Brands. This exciting role is essential to our quest to launch products with speed across global market places for various business use cases. This requires continuous iteration on our development process to support the evolving business needs, accelerate technology advancements, and enhance operational efficiency and throughput. This role will collaborate with a broad set of stakeholders including product development managers, product design, vendor sourcing, quality and compliance testing, logistics, and software development teams.

1. Managing the development workflows iteration on our Private Brands Central (PBC) PLM (Product Lifecycle Management) tool via workflow process maintenance, including ownership of maintenance prioritization criteria, and leading the alignment on request queue priority, development process SOP refresh, and providing tracker on progress status.
2. Implementing new product development workflow designs into operational processes via UAT testing, SOP setup, PBC configuration setup, org process training, and troubleshooting.
3. Identifying process improvement opportunities to reduce E2E development dwell times.
4. As a business process Subject Matter Expert (SME), providing input to business and Tech engineer discussions that aim to identify and define business needs, and develop tech solutions to reduce manual effort.
5. Owning in-flight development project status such as speed-to-market and process adherence weekly and monthly reporting, and bringing x-team visibility via flash or P0 tracker updates.
6. Key success metrics include on-time resolve rate on maintenance requests; on-time delivery of workflow operational process; C-SAT (customer satisfaction); and dwell time saving identification.

Traits of success:

1. Program management with a bias for action – this role manages complex initiatives, delivering solutions that have critical impact on product development speed. A successful candidate demonstrates the ability to identify and prioritize workflow maintenance roadmap that has high and scalable impact.
2. Dive deep – master the operational details along with the development process flow, and tech capability and constraints.
3. Customer obsession - Design and implement solutions for optimal customer experience, paying attention to details that make the adoption of process changes and enhancements efficient and enjoyable.
4. Earn trust – pay attention to UX, and foster effective teamwork to ensure defect-free process setup across upstream and downstream implementation and adoption of new processes.
5. Invent and Simplify - You are a simplifier and have a scale mindset, with the ability to add, refine, and remove procedures to constantly increase productivity and effectiveness.

BASIC QUALIFICATIONS

- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership
- Experience in Six Sigma, or Lean, and Kaizen

PREFERRED QUALIFICATIONS

- 2+ years of owning program strategy, end-to-end delivery, and communicating results to senior leadership experience
- Master's degree, or MBA in supply chain, business, engineering, finance, or related technical or quantitative field
- Experience working cross-functionally with tech and non-tech teams

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit here for more information.

Posted: December 21, 2024 (Updated about 11 hours ago)

Job Tags

Similar Jobs