Team Lead : US Healthcare Job at NTT DATA, Inc., Croatia

SDRQMHFYMHRRU1ZqcmFOUS9EUU5XMDh5MWc9PQ==
  • NTT DATA, Inc.
  • Croatia

Job Description

Role: Team Leader will be responsible for all business delivery & performance as per set SLA parameters of Disability claim process in Healthcare & insurance domain. And must understand the business delivery, maintain & publish metrics with multiple stakeholders; brief and deliver all in-house process delivery & requirements, apart from coordinating with onshore partners as and when required. As a team leader, you will be the contact point for all team members, and will be responsible for supervising, managing and motivating team members daily basis. You should also be able to act proactively to ensure smooth team operations and effective collaboration.

Key Responsibilities

  • Ensure that the highest standard of service delivery in terms of productivity and quality as per the defined Service Level Agreement with Client.
  • Provide leadership and support to the staff assigned in line with Policies.
  • Contribute to the development of strategies for the implementation and improvement of the process.
  • Coordinate with staff and ensure that duties, activities, and tasks allocated to staff are carried out efficiently.
  • Verify and review all forms and documents of a case for errors, missing information, legibility; and request follow up information as required.
  • Performs quality checks on all work to assure the accuracy.
  • Responsible for maintaining up to date information on relevant databases and the monitoring and auditing of same for the account.
  • Display effective and professional communication with internal and external customers.
  • Always adhere to all HIPAA and confidentiality policies.  Delegate tasks and set deadlines.
  • Create an inspiring team environment with an open communication culture.
  • Oversee day-to-day operation.  Monitor team performance and report on metrics
  • Motivate team members.
  • Discover training needs and provide coaching.
  • Listen to team members’ feedback and resolve any issues or conflicts.
  • Recognize high performance and reward accomplishments. Suggest and organize team building activities.

Candidate Profile:

  • University degree that requires 3years formal studies
  • +5 years of experience in Healthcare domain including 2+ years of experience as teamlead, preferably in Indexing and Adjudication of claims.
  • Excellent communication, team management, and customer management skills to maintain positive customer relations.
  • Excellent analytical skills
  • Good knowledge of client-specific process rules and regulatory requirements
  • Work Timings: Scheduled shifts: Monday - Friday, 9:30 p.m. - 7:30 a.m. IST 

#LIBPO

Job Tags

Shift work, Monday to Friday,

Similar Jobs

Hill Associates

Security Data Transfer Officer Job at Hill Associates

 ...your career and become a key member of a team supporting a large Federal Government agency? Then we want to hear from you! Hill Associates is...  ...near Farragut West metro station. This position requires U.S. Citizenship and the candidate must have a current active, Secret... 

Datadog

Audio Visual Engineer Job at Datadog

 ...enabling digital transformation, cloud migration, and infrastructure monitoring of our customers' entire technology stacks. Built by engineers, for engineers, Datadog is used by organizations of all sizes across a wide range of industries. Together, we champion... 

Vitreoretinal Surgery PLLC

Clinical Trials Research Assistant Job at Vitreoretinal Surgery PLLC

 ...Description Apply Here: & TrackId=ZipRecruiter We are seeking multiple outgoing, patient focused individuals to work as Clinical Trials Research Assistant at our Retina Consultants of Minnesota Edina, MN clinic. Responsibilities for an Clinical Trials Research... 

Birdsong Adams Knight Carroll LLP

CPA firm tax senior needed Job at Birdsong Adams Knight Carroll LLP

 ...Job Description Job Description North Dallas area established CPA firm is looking for an income tax senior. Some of the duties of this job position will include: 1. Setup work papers for tax return preparation. 2. Includes preparation of individual, partnership... 

Refresco

Janitor Job at Refresco

Make a Difference in YOUR Career! Our vision is both simple and ambitious: to put our drinks on every table. We are the worlds largest bottler for retailers and A-brands. Our products are distributed worldwide from our production sites in Europe and North America...