Trade Floor Support Engineer This is a hands-on role requiring the ability to handle various problems with expertise and exceptional judgment while working with end-users. The role will require the individual to interface directly with trading business units to ensure the rest of the support team is meeting the business needs. The role is also responsible for proactive communication with the business. Principal Responsibilities Deliver high-quality support to all end-users in a courteous professional manner Field incident phone calls and emails from end users Leverage ServiceNow to manage incident and problem workflows Troubleshoot basic network and telecommunications connectivity issues Support of desktop technology and desktop applications in Windows environments (Linux desktop support experience a plus), including remote access tools Knowledge and troubleshooting skills in the Microsoft Windows OS, Microsoft Office Suite (including Office 365), mobile devices, printers and other applications Assist with trading floor adds/moves/changes Troubleshoot basic network and telecommunications connectivity issues Maintain and build technical knowledge through continuous education with a focus on customer support Qualifications/Skills Required Minimum of five years of progressive technical support experience in a financial institution required Previous experience working in financial industry (preferably hedge fund or large financial technology department); knowledge of how equities, commodities, futures, fx and fixed income products trade. Bachelor’s degree strongly preferred Ability to direct activities of peers and others not reporting directly to the person Knowledge of Active Directory and Exchange desired Strong understanding of market data – Bloomberg, Thomson Reuters, etc. Proven expertise in integrating with Excel plug-ins, troubleshooting API broken links, effectively working with vendor technical support. Broad understanding of mobile technology Extensive experience with CMDB, Change Management, Incident Management and Quality Metric development and operation. VDI and Citrix knowledge and experience Must demonstrate an ability and interest in having a hands-on approach to customer service. Availability for night and weekend shift work as well as light travel to branch offices Experience in supporting servers and data centers a plus MCP/MCSE/CCNA or equivalent a plus #J-18808-Ljbffr Millennium Management
The Lead General Utility Worker is responsible for overseeing the maintenance and cleanliness of our front and back of house facilities. The individual may be responsible for oversight or delegation of responsibilities for additional utility workers. Essential functions...
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Industrial Automation Maintenance Team Member - Up to $46.10! at Toyota IN summary: As an Industrial Automation Maintenance Team Member at Toyota, you will support the production, quality, cost, and safety goals of the manufacturing operation. Responsibilities include...
...Job Description Job Description Part time bookkeeper for well established, 8 person, commercial architectural firm to work minimum of 2 days per week but may vary. Proficiency with Quickbooks required. Candidate will be responsible for, accounts payable including processing...