Technical Support Agent Job at Purelight Power, Medford, OR

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  • Purelight Power
  • Medford, OR

Job Description


Description:

Responsibilities:

  • Respond to customer inquiries and provide technical support via phone, email, and chat
  • Troubleshoot technical issues with solar systems and provide solutions to customers
  • Document all customer interactions and technical issues in our CRM system
  • Work closely with our installation and maintenance teams to ensure prompt resolution of technical issues
  • Collaborate with cross-functional teams to improve the customer experience
  • Continuously learn and stay up-to-date on the latest solar technologies and trends
Requirements:

Qualifications:

  • Minimum of 2 years of technical support experience, preferably in the solar or renewable energy industry
  • Strong technical aptitude and ability to troubleshoot complex technical issues
  • Excellent communication and customer service skills
  • Ability to work independently and collaboratively in a fast-paced environment
  • Experience with CRM software and ticketing systems
  • Bachelor's degree in a related field is preferred, but not required
  • This is not a remote position

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Job Tags

Full time,

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