Job Description
Hiring Range = $17.50 - 18.95hour
FLSA Status: Non-Exempt
Technology Assistant General Description
The Technology Assistant serves as a member of the Information Technology department and will provide support and assistance to staff for SHEF technology and communication related issues.
Mission & Value Statements
The mission of Salina Family Healthcare Center is to serve our community at the crossroads of compassionate healthcare and professional education.
Salina Family Healthcare Center is guided by the following fundamental values:
Excellence;
Innovation;
Access;
Teamwork;
Social justice;
Education;
Ethics & integrity;
Patient-centered.
Technology Assistant Essential Duties
Analyzing technical issues to identify root causes and implement solutions.
Provide first tier support for IT requests through the ticketing system in a timely manner, escalating to the appropriate IT contact as necessary.
Communicating effectively with end-users to provide guidance and instructions on problem resolution.
Provide support to and collaborate with end-users to provide guidance and instructions on problem resolution.
Assist with managing employee software access levels for Athena, Dentrix, Windows, and other programs as necessary.
Maintain and support user account information.
Maintain and assist with active directory user management.
Assist with maintaining the IT asset management system.
Assist with IT inventory on a quarterly and yearly basis.
Maintain basic knowledge of a telephone system.
Maintain a basic knowledge of SFHC IT systems and services.
Contact vendors and service providers of technology solutions as assigned.
Technology Assistant Skills Required
Ability to establish and maintain effective working relationships with staff, patients, and the public.
Ability to critically think and troubleshoot common IT problems.
Enthusiasm for working as a member of a team in a rapidly changing environment.
Knowledge of HIPAA privacy rules and regulations.
Ability to communicate technical concepts to non-technical audiences in a clear, concise, complete, and accurate manner.
Excellent interpersonal, verbal, and written communication skills.
Ability to manage multiple tasks, work under pressure, and prioritize workload.
Effective and efficient time management.
Ability to follow written policies and procedures.
Ability to work independently and use good judgment.
Knowledge of standard office machines including copier, fax, multi-line phones, printers, scanners, etc.
Technology Assistant Education and Experience
Valid Kansas Driver’s license;
Associates Degree or BS in Computer Information Systems, Computer Science; Computer Technology, or related-field, OR
A minimum of two (2) years prior experience, preferably in a health-related field;
Basic knowledge of computer hardware, software, and networking systems.
Knowledge and experience with Windows operating systems, and MS Office Suite software; smartphones, tablets, and other mobile devices.
Social and cultural sensitivity appropriate to serve an ethnically and economically diverse patient and employee-base.
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