Job Description
Our Billing Co. is seeking a Training and Development Manager to join our team!
The Training and Development Manager is responsible for designing, implementing, and managing revenue cycle training programs that enhance employee skills and knowledge across the organization. This role focuses on aligning training initiatives with business objectives and fostering a culture of continuous learning and improvement. The ideal candidate will have a strong background in adult learning principles, instructional design, revenue cycle and training management.
Essential Functions:
Leadership Team Functions:
- Acts as staff resource and role model for ethical, professional conduct.
- Monitors training programs and identifies areas in need of improvement.
- Leads and mentors training coordinators and specialists, providing guidance and support for their professional development.
- Assesses training needs and develops comprehensive training programs that support organizational goals.
- Designs engaging training materials, including e-learning modules, workshops, and resources.
- Facilitates training sessions, workshops, and seminars to enhance employee skills and competencies.
- Evaluates the effectiveness of training programs through assessments, feedback, and performance metrics.
- Collaborates with department heads and subject matter experts to ensure training aligns with specific departmental needs.
- Implements feedback mechanisms to continuously improve training programs and address employee needs.
- Manages the training budget, ensuring effective allocation of resources and cost-effective training solutions.
- Identifies external training vendors and negotiate contracts as necessary.
- Tracks training metrics and outcomes to measure the impact of training initiatives on employee performance and organizational goals.
- Prepares and present reports on training effectiveness and program success to senior leadership.
- Participates in the hiring, onboarding, and ongoing training processes of training coordinators.
- Delegates duties and projects to appropriate staff, and monitors for accurate and prompt completion.
- Stays apprised of all relevant regulations, standards, and directives from regulatory agencies and third- party payers.
- Stays apprised of changing healthcare trends and leverages technology and automation to develop and deliver new products and services to customers.
- Demonstrates knowledge of safety policies and procedures and actively maintains a safe and positive work environment.
- Carries out other assignments or special projects as required
Role Specific Functions:
- Assesses training needs and develops comprehensive training programs that support organizational goals.
- Designs engaging training materials, including e-learning modules, workshops, and resources.
- Facilitates training sessions, workshops, and seminars to enhance employee skills and competencies.
- Evaluates the effectiveness of training programs through assessments, feedback, and performance metrics.
- Collaborates with department heads and subject matter experts to ensure training aligns with specific departmental needs.
- Implements feedback mechanisms to continuously improve training programs and address employee needs.
- Manages the training budget, ensuring effective allocation of resources and cost-effective training solutions.
- Identifies external training vendors and negotiate contracts as necessary.
- Tracks training metrics and outcomes to measure the impact of training initiatives on employee performance and organizational goals.
- Prepares and present reports on training effectiveness and program success to senior leadership.
Minimum/Preferred Qualifications:
- Bachelor's degree in Human Resources, Education Business Administration or a related field with 1-3 years' experience in training and development, instructional design, revenue cycle or a related field.
- Associates degree in Human Resources, Education Business Administration or a related field with 5- 7 years' experience in training and development, instructional design, revenue cycle or a related field.
- HS Diploma with 8-10 years' experience in training and development, instructional design, revenue cycle or a related field.
- Proven experience in managing training programs and leading teams.
- Certification in training and development (e.g. CPTM, ATD) a plus.
Knowledge, Skills and Abilities:
- Strong knowledge of adult learning principles and instructional design methodologies.
- Excellent presentation, facilitation, and communication skills.
- Ability to analyze data and use insights to inform training strategies.
- Proficient in learning management systems (LMS) and e-learning development tools (e.g., Articulate, Captivate).
- Exemplary problem-solving and conflict-resolution skills.
- Detail-oriented.
- Skilled in synthesizing a wealth of information.
- Exhibits excellent time management and prioritization abilities.
- Communicates effectively both one-on-one and in a group setting.
- Capable of following and providing detailed instructions both orally and through written communication.
- Extensive experience working with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Access, Project).
Location: Buffalo, NY/ Rochester, NY/ Syracuse, NY
Our Billing Co. offers a competitive benefits package!
Pay Range: $75,000 - $105,000
Individual annual salaries/hourly rates will be set within job's compensation range, and will be determined by considering factors including, but not limited to market data, education, experience, qualifications, and expertise of the individual and internal equity considerations.
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