Under general supervision, responsible for zone maintenance, vehicle receiving & shipping, inventory scanning, vehicle movement (both on and off lot), lot wash/merchandising, taking and uploading photos to carmax.com, as well as providing exceptional customer service. Duties include executing processes as defined by work instructions and/or standardized work, participating in problem-solving and continuous improvement activities with team, training new associates with guidance, providing outstanding customer service to both internal and external customers, ensuring daily lot maintenance and security of display areas and work-in-progress zones, securing and receiving vehicles shipped to CarMax, prepping vehicle and title packets for shipping to other locations, completing scanning of vehicles to ensure accurate product status, washing and vacuuming customer returns and loaner vehicles, performing front-lot wash, conducting Photo Station process, driving vehicles on and off lot for repairs/storage, supporting Auctions if applicable, maintaining workplace cleanliness and organization according to CarMax 5S standards, and completing duties assigned by Flow Inventory Associate IVs and Managers. Working conditions include indoor and outdoor environments, sometimes noisy and/or inclement weather, flexible work hours including nights, weekends, and holidays, walking or standing for extended periods in a fast-paced environment, wearing CarMax clothing, and following all CarMax, OSHA, and EPA standards including use of PPE and proper waste disposal. Adherence to CarMax policies including Attendance, Asset Protection, Integrity, TAWR, and Standards of Professional Appearance is required.
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