Job Description

Role Overview

Sodexo is seeking a Training Manager for MedStar Washington Hospital Center located in Washington, DC. As the largest private hospital in the nation's capital, MedStar Washington Hospital Center is a premier healthcare facility committed to delivering exceptional service and care.

This Training Manager will lead the development, implementation, and evaluation of training programs for patient services staff. This role focuses on enhancing the skills and performance of both frontline and managers through effective onboarding, training, and continuous professional development.

Sodexo offers a range of services to healthcare facilities, including food, nutrition, environmental, facilities management, healthcare technology management, retail, and patient experience services. Employees at our healthcare sites play a crucial role in enhancing patient experience and well-being.

Incentives

Free onsite Parking provided in addition Free Shuttle Services to and from the Metro.

What You'll Do

• design, implement, and manage comprehensive training programs for frontline staff and managers in patient services
• develop and deliver onboarding programs
• evaluate the effectiveness of training programs through post training assessments, feedback, and performance metrics
• conduct regular rounding on patients to assess satisfaction
• act as a liaison between patient services staff, managers, and hospital leadership to foster a cohesive learning culture

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

• have a work history within healthcare demonstrating strong employee engagement leadership skills, as well as previous training experience and the ability to work collaboratively
• have a passion for patient services and care
• demonstrate professional communication and interpersonal skills
• strong organizational and project management abilities
• experience conducting audits, analyzing data, and implementing process improvements

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form .

Qualifications & Requirements

Minimum Education Requirement - Bachelor’s Degree or equivalent experience
Minimum Management Experience - 3 years
Minimum Functional Experience - 3 years in training

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