Job Description

Job Description

Job Description

Description:

POSITION PURPOSE AND OBJECTIVES

The primary function of this position is to provide support, resource referrals, non-judgmental listening, and shared experiences of hope and recovery to callers. The Warmline is a confidential, consumer-run telephone service and is perfect for those just needing someone to talk to who understands what they are going through.

ESSENTIAL JOB FUNCTIONS

• Participate in in-service programs at the Recovery Center to improve knowledge and skills
• Attend The Nord Center Orientation and Emergency Stabilization Service's mandatory trainings and certification
• Timely and thorough documentation
• Conduct Customer Satisfaction Surveys
• Follow-up with consumers requesting outreach calls
• Attend all staffing/ support meetings for the Warmline
• Consult with departmental leadership team regularly
• Immediately connect individuals in crisis situations to Emergency Stabilization Services
• Maintain confidentiality

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

• In order to perform the essential functions of this job, after an orientation period, the employee must possess the following: a working knowledge of Nord Center Policy and Procedures, including sensitivity and adherence to clients’ rights, confidentiality, and health and safety issues.
• Must exhibit sensitivity to different cultures.
• Must be able to work independently and handle confidential material discretely.
• In addition, the employee must be able to interface with other departments within the center.

WORKING CONDITIONS

• Almost all time is spent in an office environment.
• The employee will be required to sit for extended periods and will spend much of his/her time using a telephone and working on a computer.
• Must be able to bend, stoop, walk, and lift and push minimal loads at various times.
• The employee should have close vision ability and excellent language and speaking skills.

REQUIREMENTS/QUALIFICATIONS

• The Warmline Peer Support Specialist must be at least 2 years in recovery with mental illness, certified as a Peer Specialist and willing to work from a position of lived experience.
• The individual must be familiar with and adhere to recovery principles and demonstrate the ability to support others in emotional situations.
• Must have high ethical standards and boundaries.
• Must also be available to work evenings and weekends.

Job Tags

Similar Jobs